Shipping policy
Last updated: 13 August 2026
At Scentoza, we aim to process and deliver your order safely and efficiently. Please review our shipping terms below.
Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Once your order has been shipped, the estimated delivery time is:
- Qatar: 2–5 business days
Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable shipping promotions or free-shipping offers will be clearly mentioned on our website.
Order Tracking
Once your order has been dispatched, you may receive tracking information through your registered email address or phone number, where available.
Delayed or Lost Orders
While we work with reliable delivery partners, occasional delays may occur. If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.
In case of a confirmed lost shipment, we will work with the delivery provider to investigate and provide an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible with your order details and clear photos of the package and product.
We will review the issue and assist you with an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Scentoza
Email: santoshi@scentoza.com
Phone: +974 5159 9981
Address: Doha, Qatar