Scentoza Parfums | Effective 29 September 2026

We want every Scentoza order to arrive in the condition expected. If there is a genuine issue with your purchase, please contact us within 5 days of delivery or purchase.

1. Eligible Issues

A return, replacement or refund request may be considered where:

• The product was delivered or sold damaged.

• The bottle is leaking.

• The wrong product was supplied.

Proof of purchase is required. This may be the online order confirmation, invoice or store receipt. We may also request clear photographs or video showing the issue.

2. Condition of the Product

The product should be substantially unused when returned, except where this is not reasonably possible because of the defect itself, such as leakage.

3. Change of Mind & Scent Preference

We do not normally accept returns or exchanges because the customer changes their mind, does not like the fragrance, or expected the fragrance to smell exactly like another product.

Scentoza fragrances are independent interpretations of well-known scent profiles and are not exact 1:1 replicas. Differences in scent character, development, intensity or longevity are not, by themselves, considered defects.

Minor colour variations between batches or over time may occur because of fragrance oils and raw materials. Colour variation alone is not considered a defect where the product is otherwise normal.

4. Resolution

For a verified damaged, leaking or incorrect product, Scentoza may offer a replacement as the preferred first resolution. Where a refund is requested or otherwise appropriate, it will be processed in accordance with this policy and applicable consumer rights.

Nothing in this policy restricts any mandatory rights available to customers in relation to genuinely defective or non-conforming goods under applicable Qatar law.

5. Returning an Approved Product

For an approved return, either:

• Scentoza may arrange collection of the affected item at no additional charge to the customer; or

• The customer may return the item directly to our Nuaija store.

6. Refund Method & Timing

Online payments will normally be refunded to the original payment method. Cash purchases may be refunded in cash where appropriate.

Once a refund has been approved, Scentoza will process it within 5 working days. The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer or payment provider and is outside Scentoza's control.

7. Promotional or Discounted Items

Products purchased during promotions or at discounted prices follow the same return, replacement and refund conditions as regularly priced products.

8. How to Request Assistance

Please contact us within 5 days and provide your order number or proof of purchase, together with details of the issue and supporting photographs or video where relevant.

Contact Us

Scentoza Parfums

Scentoza Trading and Services WLL

CR No. 225423

Shop 6, Building 16, Street 940, Zone 44, Nuaija, Doha, Qatar

Email: santoshi@scentoza.com

Phone / WhatsApp: +974 5159 9981

Website: scentoza.com